This information is provided for general reference regarding shipping and after-sales handling.
Specific handling methods may vary and will be assessed on a case-by-case basis.
How Will My Order Be Shipped?
If your order includes multiple items or stacked crates, it may be shipped in multiple packages. As a result, delivery times for individual packages may vary, which is considered normal.
Orders are shipped from the nearest available warehouse using UPS or FedEx, whenever possible, to help optimize delivery time.
Please note that the order management system currently supports displaying only one carrier type per order. If multiple carriers are used for the same order, not all tracking numbers may appear in the system. In such cases, additional tracking information will be provided via email.
For further shipping details, please refer to Shipping Page
Shipping policies are subject to the version displayed on the website at the time the order is placed.
Shipping Address & Delivery Verification
Please ensure that the shipping address provided is complete and accurate, including apartment or unit numbers where applicable.
If delivery delays, failed delivery attempts, or returns occur due to incomplete or incorrect address information provided by the customer, delivery outcomes may be affected. In such cases, we will assist in communicating with the carrier, but final delivery determinations remain subject to the carrier’s decision.
For commercial addresses, office buildings, or locations with front-desk or reception handling, we recommend verifying package receipt internally.
If the received product quantity or model does not match the order, please contact us within 3 calendar days of delivery and provide relevant photos or videos to assist with verification and resolution.
Shipping Timeframes & Exceptions
Actual delivery times may be affected by carrier operations, weather conditions, holidays, or other factors beyond direct control. All delivery timelines are provided for reference only.
For delivery status updates, the carrier’s official tracking information should be referenced as the primary source.
If a package is lost or encounters other shipping issues, we will assist in verifying the situation and provide appropriate support based on the circumstances, such as replacement shipments or coordination with the carrier. Updates will be communicated via email.
Depending on the specific situation and the applicable partner order handling process, resolution may prioritize replacement shipments or coordinated refunds.
Delivered but Not Received
If tracking information indicates that a package has been delivered but the customer reports not receiving it, the situation may involve misdelivery, third-party receipt, or other post-delivery exceptions.
In such cases, we will actively assist in verifying delivery details and recommend that the customer also:
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Contact the local carrier to confirm delivery records
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Check surrounding delivery locations (e.g., front door, reception area, neighbors, or property management)
We will cooperate by providing relevant shipping information and following up on the verification process. Final assessments will be based on the carrier’s investigation and official delivery records.
Inspection & Issue Reporting
Upon delivery, customers are encouraged to inspect the product and included components promptly.
If any issues are identified, please contact us as soon as possible and provide supporting photos or videos to facilitate efficient review and resolution.
Damaged or Missing Parts
If parts are damaged or missing during transit, full product returns are typically not required.
To help us verify the issue and provide appropriate support, photos or videos of the affected parts may be requested.
We will provide appropriate assistance in accordance with the after-sales support methods outlined above, based on the specific situation.
After-Sales Support & Return Handling
During the after-sales process, we may, depending on the specific situation, provide support solutions including but not limited to:
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Replacement of parts
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Installation or usage guidance
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Partial refunds or other appropriate handling methods
Our goal is to ensure proper product use while minimizing unnecessary and complex return processes.
Installation & Usage Support
Some issues may be related to installation or usage understanding. If questions arise during setup or use, please feel free to contact us. We can provide relevant installation guidance or usage recommendations to assist with proper use.
Appearance Variations
Due to transportation, lighting conditions, or display differences, products may exhibit minor cosmetic variations that do not affect normal use.
If such concerns arise, we recommend contacting us for evaluation. We will assist in reviewing the situation and provide appropriate support based on the circumstances.
Return Handling
Due to the size and structure of the products, return processes may be relatively complex. In most cases, after-sales support solutions offer a more efficient way to resolve issues.
Where feasible, we will prioritize reasonable alternative solutions based on the situation to ensure proper resolution and an improved overall experience. For issues that are not related to product quality, we generally recommend resolving them through after-sales support rather than initiating a return.
If any after-sales concerns arise, please feel free to contact us.
Partner Orders – Important Notice
This page is intended to provide general information regarding order fulfillment and after-sales handling in partner-based sales scenarios.
We will actively cooperate with our partners in addressing after-sales matters and provide necessary support within a reasonable scope, based on the specific circumstances.
Final return and refund decisions for end customers are subject to the partner’s publicly stated customer-facing policies.
This information is provided for general reference only and does not constitute a guarantee for any specific order outcome.
Our official shipping and after-sales handling principles are governed by the policies published on our website.